Leadership Coaching — Leaders Get Results, LLC

If you want a better organization, you need to be a better you.

One-on-one and group coaching for leaders in any industry with the wisdom gained as a TOPGUN instructor pilot, international airline captain, founder of three successful businesses, and coaching leaders through 500+ improvement projects.

20,795+ professionals coached, trained, or consulted with across three decades.
Stephen W. Harden
Three Easy Steps

No gimmicks. No tricks.

Getting started is a short, low-pressure process — designed the same way I'd want it if I were the client.

01 — SEND

Sign up for a free consultation

Just send me an email. That's it — no forms, no funnels.

02 — TALK

A 20-minute phone call

Never any sales pressure, ever. I'll listen closely to understand what you want to accomplish and tell you honestly whether I can help. If not, I'll point you toward someone who can.

03 — PLAN

A written coaching proposal

In clear, simple English — no fine print. You'll get a roadmap customized to your goals, and you can opt out any time it isn't helping.

How I've Helped Others

What clients say after working together

Prior to working with Steve I had difficulty finding an effective way to convince folks to move forward with projects. Because of my work with him I now have a proven method to grow my effectiveness as a leader. If you're wondering whether to sign up for a coaching session, just do it — it will be one of the most useful hours you've ever spent.

Lorraine Charles-HostenOwner, Pharm Pro, LLC

I cannot tell you how much I learned from doing the leadership lab conducted by Steve. This will help me for the rest of my career.

Brian T. Fowler, M.D.Assistant Professor of Ophthalmology; HEI Director of Personnel, University of Tennessee Health Science Center

Steve provided some of the best, and most useful, leadership training I've received in my career.

Joshua RobertsExecutive Director, Cardiovascular Services

Steve is a visionary who is making a difference. His inspiration and leadership abilities are truly inspiring.

Peter CaulkOwner, Caulk Consulting, LLC

Steve is a very worthy and generous mentor — and a genuine cheerleader.

Jim SnyderFenestration Consultant, Writer, Trainer & Speaker

Stephen is a dynamic leader as well as an inspiring mentor.

Charles D. RussellAviation CRM Trainer

The foundational work Stephen led resulted in measurable, sustainable culture change.

David MarshallChief Nursing & Patient Care Services Officer

Without any reservation, I would recommend Steve as a leader, advisor, or team member on any project. Beyond the work environment, I recommend him on a personal level as a man of honor, integrity, and faith.

David DufourVP Operations, Crew Training International

Steve is a man of his word, sees the big picture, and is a quick decision maker. He is one of those rare people capable of making people work better together. It's a true privilege to work with him.

Barbara Van BakelCountry Manager, ZOLL Italia

Steve is an articulate and thoughtful speaker with a great ability to engage audiences. I highly recommend Steve.

Kelly RinehartOwner, Medical Risk Consulting

Steve is an excellent speaker, coach, and trainer. He really has the ability to motivate people to do the right thing.

Howard A. Shaw, MD, MBA, FACOG, CPE, FACHE, FACPEChief Medical Officer, Great Plains Health

We were so engaged and energized by our time with him. He listened intently, then covered a comprehensive framework of action steps that were exactly on target. It was a privilege to participate in the call.

Carol WhiteQueens Healthcare Center, New York
Proceed as if success is assured.

I believe everyone is created in God's image and therefore has — with the right coaching, inspiration, and motivation — the ability to succeed, to achieve, and to do worthwhile work that makes a dent in the universe. Helping others become their best self is what makes me tick, and has defined my life's work.

After graduating from the U.S. Naval Academy and earning my wings of gold as a Naval Aviator, becoming a jet aircraft flight instructor for the U.S. Navy awakened in me the joy and satisfaction of helping others achieve their dreams.

That inner fire only grew stronger as I served as Training Officer in a fleet fighter squadron — preparing fellow pilots to complete complex missions flown from the deck of an aircraft carrier. It was honed to perfection as an instructor pilot at the Navy Fighter Weapons School, TOPGUN, where I had the fortune to "train the trainer" and teach the Navy's best pilots how to harness their own coaching skills as squadron training officers.

After Navy service I became a pilot for FedEx, and was soon training and coaching again. FedEx asked me to help design and deliver their first Crew Resource Management (CRM) training program, improving the teamwork and communication skills of over 4,000 pilots. It became the highest-rated CRM training program in the U.S. and opened the door to other work, including:

  • Creating and delivering the first leadership development course for new airline captains
  • Producing the first CRM training course to use flight simulators
  • Redesigning the pilot interviewing and selection process
  • Creating and teaching the first aviation fatigue countermeasures course
  • Revising pilot training curriculum to include teamwork and communication skills
  • Becoming an FAA-certified flight instructor and examiner for new B-727 captains and first officers
  • Designing an award-winning safety program for the MD-11

This work garnered seven awards for superior performance, flight safety, and quality achievement. While a Captain for FedEx, I co-founded Crew Training International, which grew to become the world's largest provider of teamwork and communication skills training for military flight squadrons — helping produce the greatest improvement in aircraft safety in U.S. Air Force history.

In 2005, a new challenge beckoned and I founded LifeWings Partners LLC, a team of pilots, astronauts, physicians, nurses, and Lean experts who helped over 200 health care organizations worldwide become high-reliability organizations, eliminating patient harm and driving out waste in patient care.

Today, that same fire and passion continues through Leaders Get Results, LLC, where I work one-on-one and with groups of leaders across every industry — not just health care and aviation — who want to build the same kind of culture: one where people are coached, trusted, and equipped to do their best work. I've authored or co-authored three books on patient safety, written hundreds of articles, and designed over 40 training programs across commercial aviation, military flight squadrons, heavy construction, and health care.

It's more clear to me now than ever: if you want a better organization — or life, or marriage, or team — you have to become a better you. Nothing satisfies me more than helping that happen for you.

Curriculum Design Performance Coaching Culture Change
Flight Log

Three decades of climbing, one seat at a time

From carrier deck to cockpit to boardroom — the throughline is the same: prepare people well, then trust them to perform.

1973 TOPGUN TODAY
2020 — Present

Leaders Get Results, LLC — Founder & Chief Facilitator

One-on-one and group leadership coaching for leaders across industries — not limited to health care or aviation.

2016 — Present

Medical Emergency Preparation for Dental Offices

Ensuring that dentists provide, and patients receive, the safest, highest-quality care.

2015 — 2019

Fixify

Providing health care leaders with digital tools to uncover and fix systemic issues in their hospitals and clinics.

2005 — 2020

LifeWings Partners LLC — Founder, Chairman & CEO

Built a team of pilots, astronauts, physicians, nurses, and Lean experts who helped over 200 health care organizations become high-reliability organizations, eliminating patient harm.

1987 — 2019

FedEx Express — Captain, MD-11

Delivered high-value goods on time, worldwide, while continuing to train and coach.

1992 — 2004

Crew Training International, Inc. — Executive Vice President & Co-founder

Helped build the world's largest teamwork and communication skills training company for military flight squadrons.

1977 — 1990

United States Navy — Naval Aviator

Flight instructor, TOPGUN graduate and instructor, carrier fighter pilot with 300 carrier landings (100 at night); served as Operations Officer, Training Officer, and flight lead.

Education

U.S. Naval Academy

1973 — 1977

B.S., Political Science — Graduate of Distinction

Chapel Choir Class Officer Military Leadership Varsity NCAA Pistol Team
Get in Touch

Ready to become a better you?

Send an email to set up your free 20-minute call. No pressure, no pitch — just a straight conversation about what you're trying to accomplish.

Contact
LocationGreater Memphis Area